At Sytro we strive to deliver your orders promptly and efficiently. This policy outlines our shipping and delivery process.
1. Shipping areas
We currently ship only within India.
2. Order processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- Personalised bags need an additional 3–4 business days for artwork approval and printing.
3. Shipping timelines
- Metro cities: 3–5 business days
- Other areas: 5–7 business days
These timelines are estimates and may vary due to unforeseen circumstances.
4. Shipping costs
Shipping is free for all orders within India.
5. Tracking your order
Once your order ships you receive a tracking number, and you can track its status any time from your account.
6. Delays in delivery
Delays may occur due to courier issues, natural events or incorrect address details. If your order is delayed we will keep you informed and work with our shipping partners to resolve it quickly.
7. Lost or damaged packages
If your package arrives damaged, or does not arrive at all, contact us within 48 hours of the expected delivery date and we will investigate with the courier and make it right.
Questions? Email support@sytrobags.com or call +91 89215 70685.