At Sytro we want you to be completely satisfied with every purchase. If you are not, we are here to help.
1. Return eligibility
You have 15 days from the date of delivery to initiate a return. To be eligible the product must be unused, in its original packaging and with all tags attached.
Personalised products — bags carrying a custom name or photo are made specifically for you and can only be returned if they arrive damaged, defective, or materially different from the proof you approved.
2. How to initiate a return
Contact us within 15 days of receiving your order by email at support@sytrobags.com, by phone at +91 89215 70685, or on WhatsApp at the same number, with:
- Your order number
- Product details
- Reason for return
Once your request is approved we will share the return instructions.
3. Return shipping
Sytro covers the cost of return shipping. We will provide a return label or arrange a pickup, depending on your location.
4. Refund process
- Once we receive and inspect the returned product we notify you of approval or rejection.
- Approved refunds are processed within 3–5 business days.
- Refunds are issued to the original payment method, or by bank transfer for Cash on Delivery orders.
5. Exchanges
Need a different size or design? Tell us when you initiate the return and we will send the replacement as soon as the original is on its way back.
6. Damaged or defective items
Send us photos within 48 hours of delivery and we will arrange a free replacement or a full refund — whichever you prefer.